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About
Careers
Team
FAQ
Services
Addiction Counselling
Drug Addiction
Alcohol Addiction Counselling
Porn Addiction Therapy
Substance Abuse Professional
Return-To-Duty Services
Outpatient Addiction Treatment
Couples Counselling
Couples Communication
Premarital Counseling
Marriage Counselling
Infidelity Counselling
Affair Counselling
Separation Divorce Counselling
Individual Counselling
Work Life Balance
Depression Counselling
Anger Management Therapy
Anxiety Counselling
Individual Therapy
Online Counselling
Stress Management Counselling
Mindfulness Training
Sleep Therapy
Trauma Counselling
Post Traumatic Stress Disorder
EMDR Therapy
Grief And Loss Counseling
Family Counselling
Family Therapy
OCD Therapist
Children Counseling
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Supervising Others Course Online Classes | Fees | Workshop | Canada
Curriculum
12 Sections
68 Lessons
10 Weeks
Expand all sections
Collapse all sections
Module 1: Getting Started
6
2.1
Getting Started
2.2
Housekeeping Items
2.3
The Parking Lot
2.4
Workshop Objectives
2.5
Pre-Assignment Review
2.6
Action Plans and Evaluations
Module 2: Setting Expectations
7
3.1
Setting Expectations
3.2
Defining the Requirements
3.3
Identifying Opportunities for Improvement and Growth
3.4
Setting Verbal Expectations
3.5
Putting Expectations in Writing
3.6
Case Study
3.7
Module 2: Quiz
20 Minutes
10 Questions
Module 3: Setting Goals
7
4.1
Setting Goals
4.2
Understanding Cascading Goals
4.3
The SMART Way
4.4
The Three P’s
4.5
Helping Others Set Goals
4.6
Case Study
4.7
Module 3:Quiz
20 Minutes
10 Questions
Module 4: Assigning Work
7
5.1
Assigning Work
5.2
General Principles
5.3
The Dictatorial Approach
5.4
The Apple-Picking Approach
5.5
The Collaborative Approach
5.6
Case Study
5.7
Module 4:Quiz
20 Minutes
10 Questions
Module 5: Degrees of Delegation
6
6.1
Degrees of Delegation
6.2
Level One: Complete Supervision
6.3
Level Two: Partial Supervision
6.4
Level Three: Complete Independence
6.5
Case Study
6.6
Module 5:Quiz
20 Minutes
10 Questions
Module 6: Implementing Delegation
8
7.1
Implementing Delegation
7.2
Deciding to Delegate
7.3
To Whom Should You Delegate?
7.4
Providing Instructions
7.5
Monitoring the Results
7.6
Troubleshooting Delegation
7.7
Case Study
7.8
Module 6:Quiz
20 Minutes
10 Questions
Module 7: Providing Feedback
7
8.1
Providing Feedback
8.2
Characteristics of Good Feedback
8.3
Feedback Delivery Tools
8.4
Informal Feedback
8.5
Formal Feedback
8.6
Case Study
8.7
Module 7:Quiz
10 Minutes
3 Questions
Module 8: Managing Your Time
7
9.1
Managing Your Time
9.2
The 80/20 Rule
9.3
Prioritizing with the Urgent-Important Matrix
9.4
Using a Productivity Journal
9.5
Using Routines and Rituals to Simplify Your Workday
9.6
Case Study
9.7
Module 8:Quiz
20 Minutes
10 Questions
Module 9: Resolving Conflict
7
10.1
Resolving Conflict
10.2
Using a Conflict Resolution Process
10.3
Maintaining Fairness
10.4
Seeking Help from Within the Team
10.5
Seeking Help from Outside the Team
10.6
Case Study
10.7
Module 9: Quiz
20 Minutes
10 Questions
Module 10: Tips for Special Situations
6
11.1
Tips for Special Situations
11.2
What to Do If You’ve Been Promoted from within the Team
11.3
What To Do If You’re Leading a Brand New Team
11.4
What to Do if You’re Taking on an Established Team
11.5
Case Study
11.6
Module 10:Quiz
20 Minutes
10 Questions
Module 11: A Survival Guide for the New Supervisor
6
12.1
A Survival Guide for the New Supervisor
12.2
Ask the Right Questions of the Right People
12.3
Go to Gemba
12.4
Keep Learning!
12.5
Case Study
12.6
Module 11: Quiz
20 Minutes
10 Questions
Module 12: Wrapping Up
4
13.1
Wrapping Up
13.2
Words from the Wise
13.3
Parking Lot
13.4
Action Plans and Evaluations
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