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About
Careers
Team
FAQ
Services
Addiction Counselling
Drug Addiction
Alcohol Addiction Counselling
Porn Addiction Therapy
Substance Abuse Professional
Return-To-Duty Services
Outpatient Addiction Treatment
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Couples Communication
Premarital Counseling
Marriage Counselling
Infidelity Counselling
Affair Counselling
Separation Divorce Counselling
Individual Counselling
Work Life Balance
Depression Counselling
Anger Management Therapy
Anxiety Counselling
Individual Therapy
Online Counselling
Stress Management Counselling
Mindfulness Training
Sleep Therapy
Trauma Counselling
Post Traumatic Stress Disorder
EMDR Therapy
Grief And Loss Counseling
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Online Conflict Resolution Courses | Certificate | Fees
Curriculum
12 Sections
65 Lessons
8 Days
Expand all sections
Collapse all sections
Module 1: Getting Started
6
2.1
Getting Started
2.2
Housekeeping Items
2.3
The Parking Lot
2.4
Workshop Objectives
2.5
Pre-Assignment Review
2.6
Action Plans and Evaluations
Module 2: An Introduction to Conflict Resolution
6
3.1
An Introduction to conflict resolution
3.2
What is Conflict?
3.3
What is Conflict Resolution?
3.4
Understanding the Conflict Resolution Process
3.5
Module 1: Case Study
3.6
Module 1: Quiz
20 Minutes
10 Questions
Module 3: Conflict Resolution Styles with the Thomas-Kilmann Instrument
8
4.1
Conflict Resolution styles with the Thomas – Kilmann Instrument
4.2
Collaborating
4.3
Competing
4.4
Compromising
4.5
Accommodating
4.6
Avoiding
4.7
Module 3: Case Study
4.8
Module 3: Quiz
20 Minutes
10 Questions
Module 4: Creating an Effective Atmosphere
6
5.1
Creating an effective atmosphere
5.2
Neutralizing Emotions
5.3
Setting Ground Rules
5.4
Choosing the Time and Place
5.5
Module 4: Case Study
5.6
Module 4: Quiz
20 Minutes
10 Questions
Module 5: Creating a Mutual Understanding
6
6.1
Creating a Mutual Understanding
6.2
What Do I Want?
6.3
What Do They Want?
6.4
What Do We Want?
6.5
Module 5: Case Study
6.6
Module 5: Quiz
20 Minutes
10 Questions
Module 6: Focusing on Individual and Shared Needs
6
7.1
Focusing on Individual and Shared Needs
7.2
Finding Common Ground
7.3
Building Positive Energy and Goodwill
7.4
Strengthening Your Partnership
7.5
Module 6: Case Study
7.6
Module 6: Quiz
20 Minutes
10 Questions
Module 7: Getting to the Root Cause
7
8.1
Getting to the root cause
8.2
Examining Root Causes
8.3
Creating a Cause and Effect Diagram
8.4
The Importance of Forgiveness
8.5
Identifying the Benefits of Resolution
8.6
Module 7: Case Study
8.7
Module 7: Quiz
20 Minutes
10 Questions
Module 8: Generating Options
6
9.1
Generating Options
9.2
Generate, Don’t Evaluate
9.3
Creating Mutual Gain Options and Multiple Option Solutions
9.4
Digging Deeper into Your Options
9.5
Module 8: Case Study
9.6
Module 8: Quiz
20 Minutes
10 Questions
Module 9: Building a Solution
7
10.1
Building a solution
10.2
Creating Criteria
10.3
Creating a Shortlist
10.4
Choosing a Solution
10.5
Building a Plan
10.6
Module 9: Case Study
10.7
Module 9: Quiz
20 Minutes
10 Questions
Module 10: The Short Version of the Process
7
11.1
The short version of the process
11.2
Evaluating the Situation
11.3
Choosing Your Steps
11.4
Creating an Action Plan
11.5
Using Individual Process Steps
11.6
Module 10: Case Study
11.7
Module 10: Quiz
20 Minutes
10 Questions
Module 11: Additional Tools
6
12.1
Additional Tools
12.2
Stress and Anger Management Techniques
12.3
The Agreement Frame
12.4
Asking Open Questions
12.5
Module 11: Case Study
12.6
Module 11: Quiz
20 Minutes
10 Questions
Module 12: Wrapping Up
4
13.1
Wrapping Up
13.2
Words from the Wise
13.3
Parking Lot
13.4
Action Plans and Evaluations
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