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Home
About
Careers
Team
FAQ
Services
Addiction Counselling
Drug Addiction
Alcohol Addiction Counselling
Porn Addiction Therapy
Substance Abuse Professional
Return-To-Duty Services
Outpatient Addiction Treatment
Couples Counselling
Couples Communication
Premarital Counseling
Marriage Counselling
Infidelity Counselling
Affair Counselling
Separation Divorce Counselling
Individual Counselling
Work Life Balance
Depression Counselling
Anger Management Therapy
Anxiety Counselling
Individual Therapy
Online Counselling
Stress Management Counselling
Mindfulness Training
Sleep Therapy
Trauma Counselling
Post Traumatic Stress Disorder
EMDR Therapy
Grief And Loss Counseling
Family Counselling
Family Therapy
OCD Therapist
Children Counseling
courses
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Conflict Resolution Course Online Classes | Canada | Certification | Fees
Module 1: Getting Started
Getting Started
Housekeeping Items
The Parking Lot
Workshop Objectives
Pre-Assignment Review
Action Plans and Evaluations
Module 2: An Introduction to Conflict Resolution
An Introduction to conflict resolution
What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process
Module 1: Case Study
Module 1: Quiz
10 questions
20 minutes
Module 3: Conflict Resolution Styles with the Thomas-Kilmann Instrument
Conflict Resolution styles with the Thomas – Kilmann Instrument
Collaborating
Competing
Compromising
Accommodating
Avoiding
Module 3: Case Study
Module 3: Quiz
10 questions
20 minutes
Module 4: Creating an Effective Atmosphere
Creating an effective atmosphere
Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place
Module 4: Case Study
Module 4: Quiz
10 questions
20 minutes
Module 5: Creating a Mutual Understanding
Creating a Mutual Understanding
What Do I Want?
What Do They Want?
What Do We Want?
Module 5: Case Study
Module 5: Quiz
10 questions
20 minutes
Module 6: Focusing on Individual and Shared Needs
Focusing on Individual and Shared Needs
Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership
Module 6: Case Study
Module 6: Quiz
10 questions
20 minutes
Module 7: Getting to the Root Cause
Getting to the root cause
Examining Root Causes
Creating a Cause and Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution
Module 7: Case Study
Module 7: Quiz
10 questions
20 minutes
Module 8: Generating Options
Generating Options
Generate, Don’t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options
Module 8: Case Study
Module 8: Quiz
10 questions
20 minutes
Module 9: Building a Solution
Building a solution
Creating Criteria
Creating a Shortlist
Choosing a Solution
Building a Plan
Module 9: Case Study
Module 9: Quiz
10 questions
20 minutes
Module 10: The Short Version of the Process
The short version of the process
Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps
Module 10: Case Study
Module 10: Quiz
10 questions
20 minutes
Module 11: Additional Tools
Additional Tools
Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions
Module 11: Case Study
Module 11: Quiz
10 questions
20 minutes
Module 12: Wrapping Up
Wrapping Up
Words from the Wise
Parking Lot
Action Plans and Evaluations
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