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Emotional Intelligence

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Home / Course / Emotional Intelligence
  • Module 1: Getting Started
    6
    • Getting Started
    • Housekeeping Items
    • The Parking Lot
    • Workshop Objectives
    • Pre-Assignment Review
    • Action Plans and Evaluation Forms
  • Module 2: What is Emotional Intelligence?
    8
    • What is Emotional Intelligence?
    • Self-Management
    • Self-Awareness
    • Self-Regulation
    • Self-Motivation
    • Empathy
    • Case Study
    • Module 2: Quiz
      10 questions20 min
  • Module 3: Skills in Emotional Intelligence
    6
    • Skills in Emotional Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    • Case Study
    • Module 3: Quiz
      6 questions12 min
  • Module 4: Verbal Communication Skills
    6
    • Verbal Communication Skills
    • Focused Listening
    • Asking Questions
    • Communicating with Flexibility and Authenticity
    • Case Study
    • Module 4: Quiz
      6 questions10 min
  • Module 5: Non-Verbal Communication Skills
    5
    • Non-Verbal Communication Skills
    • Body Language
    • It’s Not What You Say, It’s How You Say It
    • Case Study
    • Module 5: Quiz
      6 questions12 min
  • Module 6: Social Management and Responsibility
    5
    • Social Management and Responsibility
    • Benefits of Emotional Intelligence
    • Articulate your Emotions Using Language
    • Case Study
    • Module 6: Quiz
      6 questions12 min
  • Module 7: Tools to Regulate Your Emotions
    6
    • Tools to Regulate Your Emotions
    • Seeing the Other Side
    • Self-Management and Self-Awareness
    • Giving in Without Giving Up
    • Case Study
    • Module 7: Quiz
      6 questions12 min
  • Module 8: Gaining Control
    6
    • Gaining Control
    • Using Coping Thoughts
    • Using Relaxation Techniques
    • Bringing it All Together
    • Case Study
    • Module 8: Quiz
      6 questions12 min
  • Module 9: Business Practices (I)
    6
    • Business Practices (I)
    • Understand Emotions and How to Manage Them in the Workplace
    • Role of Emotional Intelligence at Work
    • Disagreeing Constructively
    • Case Study
    • Module 9: Quiz
      6 questions10 min
  • Module 10: Business Practices (II)
    6
    • Business Practices (II)
    • Optimism
    • Pessimism
    • The Balance between Optimism and Pessimism
    • Case Study
    • Module 10: Quiz
      6 questions12 min
  • Module 11: Making an Impact
    6
    • Making an Impact
    • Creating a Powerful First Impression
    • Assessing a Situation
    • Being Zealous without Being Offensive
    • Case Study
    • Module 11: Quiz
      6 questions12 min
  • Module 12: Wrapping Up
    5
    • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

Emotional Intelligence

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