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Interpersonal Skills

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Home / Course / Interpersonal Skills
  • Module 1: Getting Started
    6
    • Getting Started
    • Housekeeping Items
    • The Parking Lot
    • Workshop Objectives
    • Pre-Assignment Review
    • Action Plans and Evaluations
  • Module 2: Verbal Communication Skills
    6
    • Verbal Communication Skills
    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power
    • Case Study
    • Module 2: Quiz
      6 questions10 min
  • Module 3: Non-Verbal Communication Skills
    6
    • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
    • Case Study
    • Module 3: Quiz
      7 questions10 min
  • Module 4: Making Small Talk and Moving Beyond
    5
    • Making Small Talk and Moving Beyond
    • Starting a Conversation
    • The Four Levels of Conversation
    • Case Study
    • Module 4: Quiz
      6 questions10 min
  • Module 5: Moving the Conversation Along
    6
    • Moving the Conversation Along
    • Using Repetition
    • Using Summary Questions
    • Asking for Clarity and Completeness
    • Case Study
    • Module 5: Quiz
      6 questions10 min
  • Module 6: Remembering Names
    6
    • Remembering Names
    • Creating a Powerful Introduction
    • Using Mnemonics
    • Uh-Oh…I’ve Forgotten Your Name
    • Case Study
    • Module 6: Quiz
      6 questions10 min
  • Module 7: Influencing Skills
    6
    • Influencing Skills
    • Seeing the Other Side
    • Building a Bridge
    • Giving In Without Giving Up
    • Case Study
    • Module 7: Quiz
      6 questions10 min
  • Module 8: Bringing People to Your Side
    6
    • Bringing People to Your Side
    • A Dash of Emotion
    • Plenty of Facts
    • Bringing It All Together
    • Case Study
    • Module 8: Quiz
      6 questions10 min
  • Module 9: Sharing Your Opinion
    6
    • Sharing Your Opinion
    • Using I-Messages
    • Disagreeing Constructively
    • Building Consensus
    • Case Study
    • Module 9: Quiz
      6 questions10 min
  • Module 10: Negotiation Basics
    7
    • Negotiation Basics
    • Preparation
    • Opening
    • Bargaining
    • Closing
    • Case Study
    • Module 10: Quiz
      8 questions10 min
  • Module 11: Making an Impact
    6
    • Making an Impact
    • Creating a Powerful First Impression
    • Assessing a Situation
    • Being Zealous without Being Offensive
    • Case Study
    • Module 11: Quiz
      6 questions10 min
  • Module 12: Wrapping Up
    4
    • Wrapping Up
    • Words from the Wise
    • Parking Lot
    • Action Plans and Evaluations

Interpersonal Skills

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